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Template & content issues

FAQs

FAQs

Why is my email being placed in Gmail promotions?

Gmail uses sophisticated algorithms to sort emails:

  1. Factors Affecting Tab Placement:

  • Content type and language used

  • Sending patterns and volume

  • User engagement history

  • Commercial content indicators


  1. Common Triggers for Promotions Tab:

  • Marketing language and sales phrases

  • Bulk sending patterns

  • Commercial imagery and formatting

  • Previous promotional sending history


  1. Best Practices:

  • Focus on personalized, valuable content

  • Maintain clean mailing lists

  • Monitor engagement metrics

  • Use appropriate authentication (SPF, DKIM, DMARC)

  • Consider whether Promotions tab placement aligns with your email goals


Note: While some senders try to "game" the system to reach the Primary tab, the Promotions tab is a legitimate inbox location designed to help users organize their email, not a spam folder.

Do emojis in Subject Lines impact deliverability?

Emoji usage requires careful consideration:

  1. Impact on Deliverability:

  • Moderate emoji use typically won't harm deliverability

  • Excessive use can trigger spam filters

  • Some email clients may display emojis differently


  1. Best Practices:

  • Use emojis sparingly and appropriately

  • Consider your audience and brand voice

  • Test subject lines with and without emojis

  • Monitor engagement metrics when using emojis

Will links affect inbox placement?

Yes, links can impact deliverability in several ways:

  1. Link Considerations:

  • Each linked domain carries its own reputation

  • Link shorteners may trigger spam filters

  • Broken or malicious links harm deliverability


  1. Best Practices:

  • Use reputable domains

  • Avoid excessive links

  • Implement proper link tracking through Email

  • Regularly verify all links are functional

Will spammy words affect inbox placement?

Yes, certain words and phrases can significantly impact deliverability:

  1. Impact on Filtering:

  • Mailbox providers use sophisticated algorithms to detect spam trigger words

  • Messages containing these words are more likely to be filtered to spam

  • Even legitimate messages can be affected by poor word choice


  1. Best Practices:

  • Avoid excessive use of sales-focused language

  • Steer clear of terms commonly associated with spam (e.g., "free," "guarantee," "no obligation")

  • Focus on clear, professional communication

  • Test subject lines and content using Email's tools

Why is my template not working when it works in other scenarios?

Understanding email template limitations is key to successful email delivery:

  1. Email Client Limitations:

  • Email templates require HTML and inline CSS only

  • Unlike webpages, emails cannot use external CSS files or JavaScript

  • Dynamic content capabilities are limited compared to websites


  1. Modern Email Features Support:

  • Interactive elements like surveys and carousels are only supported by select providers (mainly Gmail and Yahoo)

  • AMP for Email support is limited to specific mailbox providers

  • Test templates across multiple email clients for compatibility


  1. Troubleshooting Steps:

  • Verify all CSS is properly inlined

  • Check for unsupported HTML elements or CSS properties

  • Test across different email clients using Email's preview tools

  • Ensure template syntax matches Email's requirements

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The complete AI-native platform that scales with your business.

© 2026 Bird

A person is standing at a desk while typing on a laptop.

The complete AI-native platform that scales with your business.

© 2026 Bird